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Privacy Policy

Effective Date: Dec 14, 2024

At Scoop Doop (“we,” “us,” or “our”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy (“Policy”) outlines how we collect, use, and disclose information about visitors to our website, Scoop Doop (the “Site”).

Scoop Doop operates as a unified platform that may include collaborations with independently managed entities or third-party service providers. These entities operate under agreements allowing them to utilize our brand and services.

By accessing or using the Site, you agree to the terms of this Policy. This includes any limitations on damages and our outlined dispute resolution process. If you enter into a separate agreement with Scoop Doop, the terms of that agreement may supersede or modify portions of this Policy.

The Information We Collect About You

We collect information about you in several ways: directly from you, from third-party entities, and automatically when you access or use our Site.

This Policy also covers information collected from users of any mobile applications associated with Scoop Doop (the “App”). For users of the App, we may collect specific data related to its usage (“App Data”). All provisions of this Policy apply to both the Site and the App Data.

Information We Collect Directly From You

The type of information we collect from you depends on how you interact with our Site, App, or services. For example:

  • Requesting Services or Quotes: If you request a service or quote through our Site, we collect details such as your name, email, location (country, state/province), phone number, and a description of the service you’re interested in.
  • Participating in Contests: If you enter a contest, we may collect your contact information along with any media (e.g., pictures, videos, captions) or additional details you voluntarily submit as part of the contest entry.
  • Other Communications: We collect any other information you choose to share when you communicate with us, such as feedback, inquiries, or other correspondence.

Information We Collect From Other Entities

We may also gather information about you from third-party sources, including the following:

  • Partner Companies and Service Providers: If you request a service through one of our partner entities or service providers, whether online or by phone, we may receive a copy of your contact details and information about the services you’ve requested.
  • Marketing Agencies: We obtain prospective customer contact lists from independent marketing agencies to reach individuals who may be interested in our services.
  • Social Media Platforms: If you tag Scoop Doop in a photo or post on social media, or participate in a contest or promotion, we may collect publicly available information from that platform unless your account settings make your posts private. Refer to the social network’s privacy policy for details on how they handle and disclose information.
  • Advertising Networks, Internet Service Providers, and Analytics Providers: We may collect data automatically about your interaction with our Site or App from these entities, as described in the section below.
  • Financial Institutions: If you request financing for a service or product, we may receive information from the financial institution regarding your approval or eligibility status.

Information We Collect Automatically

We use cookies, web beacons, and similar technologies to collect information automatically about your interaction with our Site, including:

  • Your domain name;
  • Browser type and operating system;
  • Web pages you visit on our Site;
  • Links you click on the Site;
  • Your IP address and general location information;
  • The duration of your visit and how you interact with our services;
  • The referring URL, or the webpage that directed you to our Site.

This information is typically collected from operating systems, platforms, analytics providers, and internet service providers. While we may associate this data with other information we collect about you, this is not a common practice. For more details, refer to the “Cookies and Other Tracking Mechanisms” section below.

How We Use Your Information

At Scoop Doop, we use your information, including personal data, for the following business and operational purposes:

1. Service Provision and Transactions

  • To deliver the services or products you request from us.
  • To personalize the content and information we display or send to you, such as location-based customization, tailored instructions, and personalized user experiences.
  • To manage and administer any customer loyalty programs we may offer in the future.

2. Customer Support

  • To communicate with you regarding your use of our services.
  • To respond to your inquiries and provide customer support.

3. Marketing

  • To send you marketing emails about our products and services, including newsletters and updates about our offerings.
  • To share information about third-party products or services we think may be of interest to you.
  • If you opt out of marketing emails by following the “unsubscribe” link in our emails or by contacting us directly, we will honor your preferences in accordance with applicable laws. However, we may still send you service-related communications for any active orders or services.
  • To contact you by phone (with your consent where required by law) to discuss our products and services. By providing your phone number, you confirm you are authorized to receive such calls.

4. Contests and Promotions

  • To register you for contests, promotions, or giveaways at your request. Note that participation in these activities is subject to additional rules and applicable laws.

5. Advertising

  • To assist us in identifying relevant advertising content and delivery methods for our audience.
  • To assess the effectiveness of our advertising campaigns, including online targeted ads and offline promotional campaigns. (Refer to the “Targeted Advertising” section below for more details.)

6. Product Improvement, Research, and Administration

  • To understand how users interact with our services and website on an individual or aggregated basis. For example, we analyze which features are most popular to improve the user experience.
  • To create reports for service providers, partners, and relevant entities.
  • To maintain and enhance security measures, fraud prevention, and anti-piracy protections.
  • To enforce our Privacy Policy, Terms of Service, and other relevant policies.
  • To administer surveys and collect feedback for market research or customer satisfaction.

7. Legal and Compliance

  • To fulfill legal obligations and support business operations.
  • To investigate, prevent, or take action against illegal activities, suspected fraud, or situations posing potential threats to personal safety.
  • To address violations of our Terms of Service or this Privacy Policy.

8. Other

  • As required or permitted by applicable laws or regulations.

How We Share Your Information

We may share your information, including personal data, to help fulfill the business and commercial purposes outlined in this Privacy Policy. This includes the following:

1. Service Providers

We share your information with service providers that perform essential functions on our behalf. These providers assist us with tasks such as website hosting, service delivery, billing, marketing campaigns, and customer support. For example:

  • Service providers that support contests, promotions, or marketing initiatives.
  • Third-party vendors that deliver services you request or help manage administrative or operational processes.
2. Affiliates and Partner Companies

We may share your information within Scoop Doop’s network of affiliates and trusted partners. This allows us to inform you about products and services that might interest you.

3. Public Information

If you post user-generated content on our Site (such as reviews, testimonials, comments, photos, or videos), your username and content may be visible and searchable by all visitors of our Site.

4. Social Networks

Our Site may include social media features and widgets (e.g., LinkedIn, Twitter, Facebook buttons). These tools may:

  • Collect your IP address and details about the pages you visit.
  • Use cookies to enable their functionality.

While these features are displayed on our Site, they are hosted by third parties and subject to their privacy policies. Your interactions with these features are governed by those third parties.

5. Advertising Networks

We share information with advertising networks to deliver relevant ads to you on and off our Site. (See the “Ad Networks” section below for additional details.)

6. Analytics Providers

We work with analytics providers to better understand how users interact with our Site and services. These insights help us improve functionality and user experience.

7. SMS/Texting

We do not share your mobile number or consent to SMS/text messaging with third parties for marketing

Additional Circumstances for Sharing Information
1. Business Transfers

If Scoop Doop is acquired, merges with another company, or undergoes a corporate restructuring, we may transfer the information collected to the acquiring company. This includes situations such as bankruptcy, insolvency, or the sale of assets. Personal information may also be shared with lenders, auditors, attorneys, and consultants as part of these processes, in compliance with applicable laws.

2. Legal Obligations

We may disclose your information to comply with legal obligations, such as:

  • Judicial proceedings, court orders, or subpoenas.
  • Requests from law enforcement or legal advisors.
3. To Protect Us and Others

We may disclose your information to investigate, prevent, or take action against:

  • Illegal activities.
  • Suspected fraud.
  • Threats to safety.
  • Violations of our Terms of Service or this Policy.

This may also include sharing information as evidence in legal disputes involving Scoop Doop.

4. Aggregate and De-Identified Information

We may share anonymized or de-identified data that cannot directly or indirectly identify a specific user. This information may be used for any purpose.

5. Other Legal Requirements

We may disclose or communicate your personal information as required or permitted under applicable laws.

Our Use of Cookies and Tracking Technologies

We, along with our service providers, use cookies and similar tracking technologies to gather information about how you interact with our website and services. This data may be combined with other personal information we collect from you (or that our service providers collect on our behalf).

Cookies
Cookies are small text files containing alphanumeric identifiers that are stored on your device’s hard drive via your web browser. These cookies help us keep records and improve your experience on our website. Certain cookies streamline navigation, speed up the login process, or track user interactions with our website and services. Cookies generally fall into two categories: session cookies and persistent cookies.

  • Session Cookies
    Session cookies are temporary and exist only while your browser is open or during an active session on our website. They are deleted once you close your browser or shut down your device. We use session cookies to identify you during a session, process your requests, facilitate transactions, and confirm your identity as you navigate through our website and services after logging in.
  • Persistent Cookies
    Persistent cookies stay on your device even after you close your browser or power off your device. These cookies allow us to analyze aggregated data about user activity and deliver relevant advertisements on our website, services, or other third-party websites.

Managing Cookies
Most web browsers are set to accept cookies automatically. However, you can adjust your browser settings to reject cookies if you prefer. The “Help” section of your browser toolbar provides instructions on how to block new cookies, receive notifications about incoming cookies, or disable cookies entirely. Please note, if you choose to disable cookies, some areas of our website may remain accessible, but certain features and functionalities may not work as intended.

Analytics

We may utilize automated tools and services, such as Google Analytics, to assess how our website is used. These tools help us analyze site performance and enhance your overall user experience. Google Analytics and similar services may employ cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to collect and process data on our behalf. For details about Google’s privacy practices, please visit the Google Privacy Policy. You can also prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on.

Cross-Device Tracking

We, along with our service providers (including Google), may use the information collected from you to identify the various devices you use, such as smartphones, tablets, or computers. This data may be used to deliver personalized advertising across your devices and to send you relevant emails. If you wish to opt out of cross-device advertising, please follow the instructions provided in the Ad Networks section below. Please note: opting out applies only to the specific browser, app, or device used during the opt-out process. If you use multiple browsers or devices, you’ll need to complete the opt-out process for each one.

Do-Not-Track Requests

At this time, our systems do not respond to browser “do-not-track” signals. However, you can manage certain tracking options as described in this section, such as disabling cookies. Additionally, you may opt out of targeted advertising by following the instructions outlined in the Ad Networks section.

Ad Networks

We may partner with advertising networks to display ads on our website and across other platforms, such as social media or third-party websites. This collaboration allows us and our advertising partners to deliver ads tailored to your interests. These ad networks may utilize cookies, JavaScript, web beacons (e.g., clear GIFs), and other tracking technologies to assess ad performance and customize ad content for you. The use of these tracking technologies is governed by the privacy policies of the respective networks, not this one. In some cases, we may share information about you, including personal data, with these advertisers.

To improve ad targeting, we may share hashed versions of your email address or similar information with services like Facebook Custom Audiences. This enables us to deliver relevant ads to you and others with similar interests (“Custom Audiences”). To learn more or adjust your preferences for Facebook Custom Audiences, log into your Facebook account and navigate to the ad preferences section. Other third-party platforms may offer similar controls as outlined in their respective privacy policies.

Managing Ad Preferences

You can opt out of interest-based advertising through various ad networks. For example:

  • Visit the Digital Advertising Alliance’s (DAA) Consumer Choice Page for information on opting out of interest-based ads and to manage preferences for participating companies.
  • To manage interest-based ads on mobile devices, download the DAA’s AppChoices Tool from your app store. Learn more at youradchoices.com/appchoices.

Please note that opting out of interest-based ads through these tools will stop participating companies from delivering targeted ads, but it will not eliminate all ads. For example, you may still see ads that are relevant to the content of the website you are visiting (contextual ads). Additionally, if your browser is set to block cookies, your opt-out preferences may not be saved. For more information, visit the DAA website at www.aboutads.info.

SMS Messaging Terms and Conditions

To receive SMS messages from us, you must have a mobile device with an active subscription to a two-way messaging service provided by your wireless carrier. Please note that carrier-related issues may sometimes cause delays or undelivered messages. While we do not charge for sending or receiving text messages, your wireless carrier may apply standard messaging rates or taxes based on your mobile plan.

If you purchase a product or service from one of our brands, you may receive related informational and transactional updates via phone, email, or SMS messaging. These communications may include maintenance reminders, appointment schedules, or other essential updates associated with your product or service. You can specify your preferred method of communication for receiving these updates.

Your mobile number and consent to SMS communication will not be shared with third parties for marketing purposes. To stop receiving marketing texts from a brand you previously consented to, you can reply STOP at any time. However, please be aware that opting out of marketing messages does not apply to critical communications, such as maintenance updates or appointment reminders, which you will continue to receive.

If you have questions or require assistance with any text messages, you can reply HELP to the message or reach out to us at [email protected] for inquiries.

Links

Our website may include links to third-party websites that are not affiliated with us. These external websites are governed by their own privacy policies, not this one. We are not responsible for how those websites manage or use your information.

App Additional Terms

 

App Installation IDs

If you use our mobile app, cookies are not utilized. Instead, we use App Installation IDs to identify your device. These IDs, combined with mobile analytics software, help us understand how the app functions on your device. This software may log data such as app usage frequency, in-app activities, performance metrics, and where the app was downloaded from.

 

Personal Information

We collect personal information:

  • Directly from you (e.g., when you download the app, set up an account, or submit information or content).
  • Automatically as you interact with our services.
  • From Apple or Google if you opt to provide your email during the app login process.

 

Location Data

We may collect general geolocation data from your device to enable location-specific features.

 

Device and Technical Data

We may gather information about your device and its interactions with our services, including:

  • Browser type, operating system, and IP address (used to identify your device on the internet).
  • URL clickstream data (e.g., where you came from and where you go on the internet, along with date and time).
  • Device type, operating system, app version, a random ID linked to the app release, the App Installation ID, and IP address.

 

This data, referred to collectively as “App Data,” helps us improve the functionality and performance of our app and services.

 

 

Security of Your Personal Information

We employ reasonable measures to safeguard the data we collect against loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is foolproof.

 

To protect your account, we recommend:

  • Using strong, unique passwords.
  • Keeping your login credentials private.
  • Logging out after using shared devices.

 

We are not responsible for lost, stolen, or compromised passwords or for unauthorized activity on your account resulting from password misuse.

 

 

Your Choices Regarding Personal Information

We may send you promotional emails periodically. To opt out, follow the instructions included in the email. Even if you opt out of promotional messages, you may still receive transactional emails related to your account or requested services.

 

 

Children Under 13

Our services are not intended for children under the age of 13 (or higher if local regulations require). If we become aware that a child under this age has provided personal information, we will promptly delete it from our systems.

 

 

Contact Us

For questions about our privacy practices or to make a complaint, please contact us at [email protected]

 

 

Changes to This Policy

This Privacy Policy is effective as of the date listed above. We may update this policy from time to time, so please review it periodically. If any significant changes are made to how we handle your personal information, we will notify you by posting updates on our website and, where applicable, providing advance notice.

 

 

 

IMPORTANT ADDITIONAL INFORMATION FOR RESIDENTS OF CERTAIN U.S. STATES

We do not collect personal data for residents in the states of California, Colorado, Connecticut, Utah, and Virginia. A user is required to enter a valid Pennsylvania zip code before entering personal information into our contact collection form. If the user enters a zip code that is not a Pennsylvania zip code, they will not be directed to the contact form page, and therefore their data will not be collected.